Pradeep Muthuswamy

• Built scalable AI/Ops platform with agentic AI to optimise business flows
• Architect Enterprise digital brain - Single source of truth for enterprise data platform

Led engineering at Allstate India for the SquareTrade business, across platform delivery, AI integration, and team development.

• Built and led the engineering team for the SquareTrade claims platform.
• Reskilled the existing QA team into full-stack developers, expanding delivery capacity without new hires.
• Delivered an AI image recognition system for furniture claims, reducing manual review by 90%.
• Designed an AI-driven migration framework for Angular applications, cutting per-application upgrade effort by 50%.
• Rolled out AI tools across the engineering lifecycle (coding, testing, review, deployment), improving delivery speed by 25%.
• Implemented an MCP server for the SquareTrade design system, reducing UI inconsistencies by ~40%.
• Built a RAG-based policy search tool and MCP server to improve documentation accuracy and speed up claim creation for operations teams.
• Created an AI Slack summariser and knowledge base for recurring claim issues, cutting on-call resolution time by ~20%.

• Developed Vetnet Social to assist veterans in transitioning to civilian life, focusing on diversity and inclusion.
• Led the creation of solutions leveraging military experience at CommandHQ, Coimbatore, India.
• Implemented products to help corporates enhance diversity and inclusion in the workplace.

Building Vetnet.social: Helping Veterans Build Their Next Career

At Vetnet.social, I wear several hats to build a platform that helps veterans up-skill, re-skill, and find meaningful work. My responsibilities span strategy, marketing, product, customer success, and sales.

Strategy. Drawing on my leadership experience in the Indian Army, I set the platform's direction in line with our mission to support veterans. The discipline and strategic thinking from my service continue to guide how I manage complex projects and deliver results.

Marketing. I lead marketing end to end, from brand development to digital campaigns. Understanding what veterans actually need has shaped our messaging and outreach.

Product. I work with the team to design and build features that solve real problems for veterans, including mentorship programs and industry-specific training modules.

Customer Success. I stay close to our community, gathering feedback and making ongoing improvements so the platform keeps pace with what users need.

Sales. I manage the sales funnel, focused not just on attracting users but on turning interest into active, engaged members.

• Developed $2M worth Indian Army app using Flutter and AWS, enhancing social media footprint by 50% in just 3 months.
• Architected and maintained a 24x7 cloud backend for “Indian Army” mobile app using GCP, achieving 100% uptime.
• Coordinated with foreign clients to initiate the Indian Army's first software export program, adding $2 billion in revenue.
• Authored white papers and policies on software development standards, increasing policy adoption by 25% through customer and stakeholder coordination.
• Migrated enterprise-grade HRMS app from legacy systems to a cloud-native solution using AWS within 6 months, saving $10 million in development and operational costs.

• Engineered world-class software solutions while documenting software requirement specifications and documentation.
• Influenced client activities to maintain the highest levels of service, ensuring client satisfaction and retention.